A System for Human-AI collaboration for Online Customer Support

Debayan Banerjee, Mathis Poser, Christina Wiethof, Varun Shankar Subramanian, Richard Paucar +2 more
1/28/2023
cs.AI

No confident code implementation found for this paper. 2 possible matches can be shown below.

Abstract

AI enabled chat bots have recently been put to use to answer customer service queries, however it is a common feedback of users that bots lack a personal touch and are often unable to understand the real intent of the user's question. To this end, it is desirable to have human involvement in the customer servicing process. In this work, we present a system where a human support agent collaborates in real-time with an AI agent to satisfactorily answer customer queries. We describe the user interaction elements of the solution, along with the machine learning techniques involved in the AI agent.

View on arXivView PDF

Code Implementations

No confident code match yet

We couldn't find an author-owned or strongly-evidenced community implementation for this paper. 2 weaker matches are hidden by default — verify before relying on them.

No code implementations found yet.

Know of an implementation? Let us know in the comments below!

Cite this paper

@article{banerjee2023system,
  title  = {A System for Human-AI collaboration for Online Customer Support},
  author = {Debayan Banerjee and Mathis Poser and Christina Wiethof and Varun Shankar Subramanian and Richard Paucar and Eva A. C. Bittner and Chris Biemann},
  year   = {2023},
  eprint = {2301.12158},
  archivePrefix = {arXiv},
  url    = {http://arxiv.org/abs/2301.12158v2}
}

Add a badge to your README

Shows whether official code is linked for this paper.

Code of Paper badge
[![Code of Paper](https://codeofpaper.com/badge/2301.12158.svg)](https://codeofpaper.com/paper/2301.12158)

Discussion