Supporting Experts with a Multimodal Machine-Learning-Based Tool for Human Behavior Analysis of Conversational Videos

Abstract

Multimodal scene search of conversations is essential for unlocking valuable insights into social dynamics and enhancing our communication. While experts in conversational analysis have their own knowledge and skills to find key scenes, a lack of comprehensive, user-friendly tools that streamline the processing of diverse multimodal queries impedes efficiency and objectivity. To solve it, we developed Providence, a visual-programming-based tool based on design considerations derived from a formative study with experts. It enables experts to combine various machine learning algorithms to capture human behavioral cues without writing code. Our study showed its preferable usability and satisfactory output with less cognitive load imposed in accomplishing scene search tasks of conversations, verifying the importance of its customizability and transparency. Furthermore, through the in-the-wild trial, we confirmed the objectivity and reusability of the tool transform experts' workflow, suggesting the advantage of expert-AI teaming in a highly human-contextual domain.