Trust in AI: Progress, Challenges, and Future Directions

Abstract

The increasing use of artificial intelligence (AI) systems in our daily life through various applications, services, and products explains the significance of trust/distrust in AI from a user perspective. AI-driven systems (as opposed to other technologies) have ubiquitously diffused in our life not only as some beneficial tools to be used by human agents but also are going to be substitutive agents on our behalf, or manipulative minds that would influence human thought, decision, and agency. Trust/distrust in AI plays the role of a regulator and could significantly control the level of this diffusion, as trust can increase, and distrust may reduce the rate of adoption of AI. Recently, varieties of studies have paid attention to the variant dimension of trust/distrust in AI, and its relevant considerations. In this systematic literature review, after conceptualization of trust in the current AI literature review, we will investigate trust in different types of human-Machine interaction, and its impact on technology acceptance in different domains. In addition to that, we propose a taxonomy of technical (i.e., safety, accuracy, robustness) and non-technical axiological (i.e., ethical, legal, and mixed) trustworthiness metrics, and some trustworthy measurements. Moreover, we examine some major trust-breakers in AI (e.g., autonomy and dignity threat), and trust makers; and propose some future directions and probable solutions for the transition to a trustworthy AI.