EmotionQueen: A Benchmark for Evaluating Empathy of Large Language Models

Abstract

Emotional intelligence in large language models (LLMs) is of great importance in Natural Language Processing. However, the previous research mainly focus on basic sentiment analysis tasks, such as emotion recognition, which is not enough to evaluate LLMs' overall emotional intelligence. Therefore, this paper presents a novel framework named EmotionQueen for evaluating the emotional intelligence of LLMs. The framework includes four distinctive tasks: Key Event Recognition, Mixed Event Recognition, Implicit Emotional Recognition, and Intention Recognition. LLMs are requested to recognize important event or implicit emotions and generate empathetic response. We also design two metrics to evaluate LLMs' capabilities in recognition and response for emotion-related statements. Experiments yield significant conclusions about LLMs' capabilities and limitations in emotion intelligence.