Increasing happiness through conversations with artificial intelligence

Abstract

Chatbots powered by artificial intelligence (AI) have rapidly become a significant part of everyday life, with over a quarter of American adults using them multiple times per week. While these tools offer potential benefits and risks, a fundamental question remains largely unexplored: How do conversations with AI influence subjective well-being? To investigate this, we conducted a study where participants either engaged in conversations with an AI chatbot (N = 334) or wrote journal entires (N = 193) on the same randomly assigned topics and reported their momentary happiness afterward. We found that happiness after AI chatbot conversations was higher than after journaling, particularly when discussing negative topics such as depression or guilt. Leveraging large language models for sentiment analysis, we found that the AI chatbot mirrored participants' sentiment while maintaining a consistent positivity bias. When discussing negative topics, participants gradually aligned their sentiment with the AI's positivity, leading to an overall increase in happiness. We hypothesized that the history of participants' sentiment prediction errors, the difference between expected and actual emotional tone when responding to the AI chatbot, might explain this happiness effect. Using computational modeling, we find the history of these sentiment prediction errors over the course of a conversation predicts greater post-conversation happiness, demonstrating a central role of emotional expectations during dialogue. Our findings underscore the effect that AI interactions can have on human well-being.