MMWOZ: Building Multimodal Agent for Task-oriented Dialogue

Abstract

Task-oriented dialogue systems have garnered significant attention due to their conversational ability to accomplish goals, such as booking airline tickets for users. Traditionally, task-oriented dialogue systems are conceptualized as intelligent agents that interact with users using natural language and have access to customized back-end APIs. However, in real-world scenarios, the widespread presence of front-end Graphical User Interfaces (GUIs) and the absence of customized back-end APIs create a significant gap for traditional task-oriented dialogue systems in practical applications. In this paper, to bridge the gap, we collect MMWOZ, a new multimodal dialogue dataset that is extended from MultiWOZ 2.3 dataset. Specifically, we begin by developing a web-style GUI to serve as the front-end. Next, we devise an automated script to convert the dialogue states and system actions from the original dataset into operation instructions for the GUI. Lastly, we collect snapshots of the web pages along with their corresponding operation instructions. In addition, we propose a novel multimodal model called MATE (Multimodal Agent for Task-oriEnted dialogue) as the baseline model for the MMWOZ dataset. Furthermore, we conduct comprehensive experimental analysis using MATE to investigate the construction of a practical multimodal agent for task-oriented dialogue.