A Multi-Agent System for Generating Actionable Business Advice

Abstract

Customer reviews contain rich signals about product weaknesses and unmet user needs, yet existing analytic methods rarely move beyond descriptive tasks such as sentiment analysis or aspect extraction. While large language models (LLMs) can generate free-form suggestions, their outputs often lack accuracy and depth of reasoning. In this paper, we present a multi-agent, LLM-based framework for prescriptive decision support, which transforms large scale review corpora into actionable business advice. The framework integrates four components: clustering to select representative reviews, generation of advices, iterative evaluation, and feasibility based ranking. This design couples corpus distillation with feedback driven advice refinement to produce outputs that are specific, actionable, and practical. Experiments across three service domains and multiple model families show that our framework consistently outperform single model baselines on actionability, specificity, and non-redundancy, with medium sized models approaching the performance of large model frameworks.