Social, Legal, Ethical, Empathetic and Cultural Norm Operationalisation for AI Agents

Abstract

As AI agents are increasingly used in high-stakes domains like healthcare and law enforcement, aligning their behaviour with social, legal, ethical, empathetic, and cultural (SLEEC) norms has become a critical engineering challenge. While international frameworks have established high-level normative principles for AI, a significant gap remains in translating these abstract principles into concrete, verifiable requirements. To address this gap, we propose a systematic SLEEC-norm operationalisation process for determining, validating, implementing, and verifying normative requirements. Furthermore, we survey the landscape of methods and tools supporting this process, and identify key remaining challenges and research avenues for addressing them. We thus establish a framework - and define a research and policy agenda - for developing AI agents that are not only functionally useful but also demonstrably aligned with human norms and values.