What Benchmarks Don't Measure: The Case for Evaluating Abstention Competence in Autonomous Agents

Abstract

Benchmarks for autonomous agents measure whether agents complete tasks, yet this framing is systematically blind to whether an agent should have proceeded at all. Agents trained under human-feedback objectives develop a structural tendency to proceed even when they lack the inputs, evidence, or authorization to act safely, a disposition we term compliance bias, because both the reward signal and the benchmark scoring regime treat proceeding as the correct default regardless of whether the preconditions for safe action are present. We make three contributions. We first show that compliance bias originates in reward hacking within human-feedback pipelines and is entrenched by prominent agent benchmarks, which either penalize agents for pausing or are architecturally unable to distinguish a principled pause from a silent failure. We then introduce a three-gap taxonomy of abstention-warranted scenarios, covering specification gaps where required information is absent, verification gaps where world state cannot be confirmed, and authority gaps where explicit authorization has not been given, which together provide a principled basis for constructing abstention-aware agent benchmarks. Finally, we propose abstention evaluation protocols (Safety Rate, Usability Rate, and Informed Refusal Rate) and report preliminary results across 144 enterprise agent scenarios and five model families, in which a runtime-enforced abstention mechanism achieves up to 89.2% hazardous-action blocking and 87.5% usability on authorized scenarios, demonstrating that the safety--usability tradeoff is tunable rather than inherent and that its shape varies substantially across model families. We treat this as preliminary work and offer the taxonomy and composite metrics as a starting point for further conversations.