Game of Phones: Harnessing Game Theory and LLMs in 'Bot Wars' to Counteract Phone Scams

Abstract

Phone scams impose substantial and growing costs on individuals and financial systems worldwide, yet existing countermeasures impose no resource cost on perpetrators. Strategic scam-baiting, in which automated agents engage scammers to deplete their operational capacity, offers a proactive alternative but requires dynamic strategy adaptation that static systems cannot provide. We introduce a game-theoretic framework enabling LLMs to learn effective counter-strategies through in-context experience without fine-tuning. The framework models scammer-baiter interactions as a two-player game with empirically grounded strategies and utility functions, using Nash equilibrium as a formal benchmark for evaluating learned behaviour. Across 300 simulated dialogues and three LLM architectures, adaptive strategy selection achieves 28.9-79.7% closer alignment to Nash equilibrium than non-adaptive baselines. The code and an annotated dataset of 300 dialogues with turn-level strategy labels and utility scores are released at https://github.com/nardinebasta/GameofPhones_/ .