Beyond Small Talk: Modeling Disclosure Trajectories in Human-AI Conversation

Abstract

Recently, we see a rise in conversational agents as a form of social and emotional support, where disclosure will unfold over time. Yet, current evaluations of these agents typically examine isolated conversational states. In analyses of naturally occurring conversations, disclosure history and current disclosure are confounded which tends to make their effects difficult to isolate. We thus introduce Trajectory-based Disclosure Evaluation (TraDE), an evaluation framework grounded in Social Penetration Theory that utilizes predefined disclosure trajectories and evaluates how preceding disclosure history shapes model behavior under matched current disclosure. Through the use of TraDE, we demonstrate across multiple models and relational behavior benchmarks that responses to disclosures matched on depth can differ depending on the preceding trajectory, particularly in whether models accept or challenge the user's framing. We also observed that these differences track accumulated exposure to deeper disclosure rather than any single moment of vulnerability or the order of disclosures. It also tends to persists for several turns after disclosure returns to shallow levels. For several behaviors, we also demonstrate that models diverge most consistently from human supporters in the Emotional Support Conversation corpus (ESConv) not when users open up but rather when they step back in their disclosure. TraDE thus provides a systematic way to expose history-dependent relational behavior that evaluations of isolated conversational states would otherwise miss.